1. What is your returns policy?
To return your order Please ensure to include your invoice or a note with your order details within the return and that the return address is clear and cannot be confused with any other address (please cross out any previous addresses that could still be on the packaging).
Please return to the below address with your original invoice enclosed:
14 Wentworth Crescent
2. IF YOU RECEIVE A FAULTED ITEM
3. RETURNING FAULTED ITEMS
4. Do you offer exchanges?Unfortunately , we are currently unable to process exchange.You can return your item/items to us and place a new order to receive the item of your choice.
5. When will my refund be processed?We will process refund requests within 10-15 working days.
depending of original method of payment , please allow up to 5 working days for this to be reflected on your accounts .
6. Why haven't I been sent a confirmation that my return has been received?
This is not something that we do at the minute. However, you can track the status of your return by using the tracking number provided on the proof of postage . This will determine if it has reached us. You will receive an email to confirm that your refund has been processed. Please allow up to 10-15 working days