We have a 14 day return period, all returns must be received back to us within 14 days from the date you completed the purchase. Products must be unworn, undamaged and unwashed with all tags still attached.
Please ensure to include your invoice or a note with your order details within the return and that the return address is clear and cannot be confused with any other address (please cross out any previous addresses that could still be on the packaging).
Alternatively, if you wish to arrange your own return, please return to the below address with your original invoice enclosed:
14 Wentworth Crescent
We highly recommend using a tracked service so you can track the whereabouts of your return.BRANDER cannot be held responsible for the loss of your return.
2. IF YOU RECEIVE A FAULTED ITEM
On the rare occasion that you receive a faulted item, please ensure that you email firstname.lastname@example.org prior to sending the item back. Please attach images where possible of the faulted item to any emails sent to us. We can not refund faulted items which we have not been informed about prior to receiving the returns. BRANDER also reserves the right to refuse to refund a faulted item if we suspect foul play or tampering. We reserve the right not to refund the item if we have not been informed of any faults prior to receiving the item.
Please do not contact the email address or mobile phone number attached to our PayPal account as they are for PayPal use only and any emails/text messages sent to these will not be responded to.
3. RETURNING FAULTED ITEMS
Please note you must inform us of the item fault prior to sending a faulted item back, as we do not refund items without being informed of the faults before we receive them. Please note we do not accept items that have been worn, washed or used for a full refund. All refunds are offered at the discretion of BRANDER . BRANDER reserves the right to refuse the refund of any item we suspect has been washed, worn or used.
4. Do you offer exchanges?
Unfortunately , we are currently unable to process exchange.You can return your item/items to us and place a new order to receive the item of your choice.
5. When will my refund be processed?
We will process all refund requests within 10-15 working days.
depending of original method of payment , please allow up to 5 working days for this to be reflected on your accounts .
6. Why haven't I been sent a confirmation that my return has been received?
This is not something that we do at the minute. However, you can track the status of your return by using the tracking number provided on the proof of postage (if you have used our pre-paid returns label, or if you used tracking service of your own). This will determine if it has reached us. You will receive an email to confirm that your refund has been processed. Please allow up to 10-15 working days.